5.3 Virtual environments and remote connections

If you want to deploy MyID on a virtualized server environment (for example, VMware or Microsoft Azure), or make use of a virtualized desktop solution (for example, Citrix or Cisco) you must be aware of the following limitations:

• The MyID Operator Client, MyID Desktop, and the Self-Service App can be used over remote desktop connections for multiple concurrent users. Additional configuration is required for the MyID Operator Client; see section 10.7, Installing the MyID Client WebSocket Service or details.

• The Self-Service Kiosk is not supported over remote desktop connections.

• While Intercede will make best endeavors to support all customers, should any issue arise which can be shown to be due to a failing of the virtualized environment and not MyID itself (for example, failure of the virtual environment to connect to an HSM or smart card reader, or other connected peripheral or third party software) this will be deemed ‘out of support’ and it will be the customer’s responsibility to address this issue.
• Support of the virtual environment itself is not covered by Intercede and must be provided from the virtual environment vendor.
• Intercede reserves the right to charge for investigation which shows an issue is due to the use of a virtualized deployment environment and not MyID itself.